This article covers how to set up your new mailbox using an iPhone, iPad or iPod Touch.

Full details how to set up email on your Apple device can also be found on the Apple website at: https://support.apple.com/en-gb/HT201320.

Step 1 – Click the Settings App on your Apple device.

Find the Settings icon on your device, and tap or press it.

Step 2 – Select Mail, Contacts, Calendars,

Once in Settings, swipe to scroll down and tap or press Mail, Contacts, Calendars.

Step 3 – Add a new Account

Tap or press Add Account.

Step 4 – Select the mail account type.

Select Other.

Step 5 – Add the account

Step 6 – Enter your details

Apple are stupid, and they think you are too, so they only ask for your basic details to begin with. Enter the following information and press Next:

• Name: Enter your name. People will see this when you send them an email from your device.
• Email: Enter your full email address (myself@mydomain.co.uk)
• Password: Enter your mailbox password that you have been given.
• Description: Enter an optional description to help you identify this mailbox.

By this point your device has now realised you’re not stupid, so it will ask you for more details …

Step 7 – IMAP or POP ?

• Make sure you choose IMAP from the Type dropdown if you want to synchronise all your mail folders across your computers and mobile devices.
• OR select POP if you just want to have a simple mail account where you have no folders other than your inbox AND you do not need to synchronise your emails for this account across your computers or mobile devices.
• WARNING – Once you have saved your account as IMAP or POP, you cannot change this setting without first deleting the mail account (and possibly deleting all your email from your computer by accident), or setting up a duplicate mail account with a different IMAP or POP setting.

If in doubt about whether to use IMAP or POP, always use IMAP.

Step 8 – Incoming Server

You will be prompted to enter some additional information. Enter the following information in the Incoming Mail Server box.

• Host Name: mail.livemail.co.uk
• Username: Your full email address (myself@mydomain.co.uk)
• Password: Enter the password you have been given.
• Port: 993
• SSL: ON/YES

Then click the Next button

Step 9 – Outgoing Server

In the Outgoing Server section ensure that smtp.livemail.co.uk is entered into the Outgoing server text box (unless you have been given a different smtp server address).

Enter the following information in the Incoming Mail Server box.

• Host Name: smtp.livemail.co.uk
• Username: Your full email address (myself@mydomain.co.uk)
• Password: Enter the password you have been given.
• Port: 465
• SSL: ON/YES
• Authentication: Password

Then click the Done or Next button

Step 10 – Verifying – the dreadful wait …

Apple will always try to verify your mail account using SSL (secure authentication), without asking you first. These days most mailboxes use SSL by default so you shouldn’t have to wait long for the process to finish.

Step 11 – Nearly finished … Save the Account

To save the information entered so far, click the Save text button at the top right of the window.

Troubleshooting

• If you have trouble sending or receiving any emails, you need to double check the spelling in detail of all the information you have entered, e.g:
  • • if your incoming server hostname says http://mail.livemail.co.uk you need to correct it to say mail.livemail.co.uk instead.
    • if your outgoing server hostname says http://smtp.livemail.co.uk you need to correct it to say smtp.livemail.co.uk instead.
    • also check to see if there is a space character in any of the fields, or if you have entered an @ instead of a . (dot) in the server names.
• If you have further problems, please contact your Support Advisor.

These instructions apply to Outlook 2011 & Outlook 2016 for Mac.

Step 1 – Adding a new mail account

Open Outlook on your iMac or Macbook and select Accounts from the Tools menu.

Step 2 – Select the account type

At the bottom left of the Accounts window, click the + button to add a new mail account, and select E-mail or Other Email from the dropdown menu.

Step 3 – The basic details

In the next window, enter your email address (e.g. myself@mydomain.co.uk) in the E-mail address field.

Ignore the tick-box marked Configure Automatically.

Step 4 – Username and Password

Enter the password you have been given into the Password field.

• Username – your full email address (e.g. myself@mydomain.co.uk)
• Password – your password that has been given or texted to you.

Step 5 – IMAP or POP ?

• Make sure you choose IMAP from the Type dropdown if you want to synchronise all your mail folders across your computers and mobile devices.
• OR select POP if you just want to have a simple mail account where you have no folders other than your inbox AND you do not need to synchronise your emails for this account across your computers or mobile devices.
• WARNING – Once you have saved your account as IMAP or POP, you cannot change this setting without first deleting the mail account (and possibly deleting all your email from your computer by accident), or setting up a duplicate mail account with a different IMAP or POP setting.

If in doubt about whether to use IMAP or POP, always use IMAP.

Step 6 – Incoming Server

• In the Incoming Server field enter mail.livemail.co.uk as your incoming server (unless you are given another server address to use).
• Make sure you tick Use SSL to connect (recommended).
• Make sure the port specified shows 993
• If the port does not show 993, then select Override default port and enter 993 in the additional box.
• N.B. Your username is your full email address (e.g. myself@mydomain.co.uk)

Step 7 – Outgoing Server

In the Outgoing Server section ensure that smtp.livemail.co.uk is entered into the Outgoing server text box (unless you have been given a different smtp server address).

• For the Outgoing Server, tick the box for Override default port, enter 465 in the port box to the right of the Outgoing server, and make sure Use SSL to connect (recommended) is selected.
• Make sure you tick Use SSL to connect (recommended).
• Make sure the port specified shows 465
• If the port does not show 993, then select Override default port and enter 465 in the additional box.

Step 8 – Nearly finished!

To save the information entered so far, click the Add Account button at the bottom of the window.

Step 9 – Check your Outgoing Server Authentication

Outlook will have now saved the account information, but you need to enter a few more details for your Outgoing Server before you can send email.

• On the list of accounts, you will now see a More Options button has appeared under the Outgoing Server area of your new account.

In the window that pops up, check to see if Authentication is set to None. If it is then:

1. Either select Use Incoming Server Info from the Authentication dropdown, and leave the Username and Password blank (which will tell it Outlook to use the username and password details you entered before for the incoming server).
2. Or select User Name and Password from the Authentication dropdown, and re-enter the same username and password that you entered for your incoming server.

• To finish setting up More Options, make sure to leave Unqualified domain empty.
• Click OK to save.
• Then close the main Accounts Window (you can do this by clicking on the Red circle in the top left corner).

Step 10 – Send a Test Email to Yourself

You are now ready to test your email account by sending a test email to yourself.  Doing this will check that you can send and receive an email using your new email account.

• All you need to do is compose a new email and send the email to the same address you have just configured.
• In a few moments you should see your test email appear in your Inbox.

Troubleshooting

• If you have trouble receiving any emails to this new mail account, then double check the spelling of all the fields you have entered.
• If you have trouble sending any emails from this new mail account, then try either of the options in the step Check your Outgoing Server Authentication to see which works for your version of Outlook, and double check the spelling of all the fields you have entered.
• If you have further problems, please contact your Support Advisor.

Each version of Google Android may vary slightly, but this guide will show you a generic process for setting up a new mailbox.

Step 1

Open the Email application on your device.

Step 2

Enter your Email address and mailbox password in the text boxes provided and select Manual Setup.

Step 3

Select IMAP as the account type.

Step 4

For the Incoming settings, enter the following details in the text boxes provided:

• Username: Enter your mailbox username, this will be the same as your Email address, e.g. myself@mydomain.co.uk
• Password: Enter your mailbox password. This is the same password you chose when you created your mailbox.
• IMAP Server: Enter mail.livemail.co.uk.
• Security type: Set to SSL.
• Port: Leave this as 993.
• IMAP path prefix: Leave this blank.

Once you have filled out all the details, click Next.

Step 5

For the Outgoing settings, enter the following details in the text boxes provided:

• SMTP server: Enter smtp.livemail.co.uk.
• Security type: Set to SSL.
• Port: Leave this as 465.
• Require sign-in: Make sure this is checked.
• Username: Enter your e-mail address, e.g. myself@mydomain.co.uk
• Password: Enter your password.

Once you have filled out all the details, click Next.

Step 6

You will be given options to select some custom settings.

Once you have chosen your custom settings, click Next.

Step 7

Enter an account name in the Set account name box and enter a display name in the Your name box.

The account name will allow you to distinguish this account from any other Email accounts you have set up on your Phone. The display name will be shown on all outgoing messages.

Click Done.

Your mailbox will now be ready to use.

Step 1

Open Outlook 2016. If this is the first time you have opened Outlook you will be directed to the new account wizard. If you already have an account set up, click File, then Add account and skip to step 3.

Step 2

When the Welcome to Outlook 2016 box opens, click Next, then Next again.

Step 3

Select the button marked Manual setup or additional server types then click Next.

Step 4

Select POP or IMAP, then click Next.

Step 5

There is a lot of information to fill in on this next screen, let’s look at each section bit by bit.

User Information

• Your name: This is what most email users will see in their inboxes instead of your email address. Enter your name.
• E-mail Address: Enter your full email address. This is made up of the mailbox name you chose, an @ symbol and your domain name. myself@mydomain.co.uk for example.

Server Information

• Account type: Depending on your preferred type of connection, select POP or IMAP from the drop down menu.
• Incoming mail server: Enter mail.livemail.co.uk.
• Outgoing mail server (SMTP): Enter smtp.livemail.co.uk.

Logon Information

• User Name: Enter your full email address. This is made up of the mailbox name you chose, an @ symbol and your domain name. myself@mydomain.co.uk for example.
• Password: Enter the password you have been given.
• Remember password: Check this box.
• Require logon using Secure Password Authentication (SPA): Leave unchecked.

Once completed, the screen should look similar to the following:

Once you have entered all the information required, click More Settings.

Step 6

Select Use same settings as my incoming mail server.

Step 7

Click the Advanced tab and enter the following settings:

• Incoming Server: 993 for IMAP or 995 for POP.
• Use the following type of encrypted connection: Set to SSL.
• Outgoing server: Enter 465.
• Use the following type of encrypted connection: Set to SSL.

Step 8

Click OK, then Next and Outlook will test the connection.

When the test is complete click Close, and then click Finish to close the wizard. Outlook 2016 is now configured to send and receive email through your mailbox.